Patient And Family Rights & Responsibilities

Patient Rights

Care

• To be informed about the care and services of the healthcare organization and how to access these services.
• To know the name, role, and qualifications of your physician.
• To have your questions answered promptly.
• To be provided with an Arabic / English interpreter when necessary; all other language barriers will be accommodated based on availability of translation resources.
• To a second opinion or to transfer your care to another physician if you wish.
• To refuse treatment except as otherwise provided by law. The treatment doctor must inform you of the medical consequences of your refusal. Accordingly, you shall sign a form prepared to that effect.
• To be free from restraint and seclusion which are not medically necessary.
• To be treated to the highest professional standards by appropriately licensed and experienced practitioners in a properly licensed and approved facility.
• To privacy during examination, procedures, clinical care/ treatment; and the right to know who is in attendance and the role of those in attendance.
• To participate in your care decision-making by planning and implementing your treatment with licensed qualified experienced practitioners.
• To be protected during treatment from any physical, verbal, or psychological assault.
• To seek a second opinion without fear of compromise to your care within or outside the Hospital.
• To receive treatment to medically stabilize you in life threatening emergency situations.
• To choose your treating doctor (depends on availability), in addition to rejecting him/her upon furnishing a genuine reason.
• To have appropriate assessment and management of your pain through evidence-based practices and to be provided with all necessary information in this regard.
• To be informed regarding any uncovered costs and expenses prior to making decisions in a non-emergent situation.

Respect

• You have the right to receive considerate, respectful, and compassionate care in a safe setting regardless of your age, gender, race, national origin, religion, or disabilities.
• To know that your medical record is always kept confidential, and you have the right to access it.
• You have the right to request for a chaperone when in consultation with a doctor of the opposite gender.

Information

• To receive a written copy of the Patient and Family Rights & Responsibilities from the registration team upon visiting our facility as a new patient. Your rights and responsibilities will also be displayed on our website and in different areas of our facility for your reference and review.
• To receive from the health care team in a simple understandable manner, comprehensive information about your diagnosis, proposed treatment, any changes in your health status and causes of such changes, alternative treatment, probabilities of treatment success or failure, therapy advantages and disadvantages (if any), possible problems related to treatment and expected results of ignoring the treatment.
• To be informed of the risks, benefits, and alternatives of transferring to another facility when deemed medically necessary.
• To provide general consent for treatment and have general scope and limits of this consent explained.
• To receive, on request and prior to treatment, a reasonable estimate of charges for medical care and, on request, an itemized bill with charges explained.
• To be informed of clinic policies and practices that relate to your care, treatment, and services.
• To consent or decline to participate in clinical research, investigations, or trials.
• To obtain a medical report and a copy of your medical information upon your request which may be chargeable.
• To provide your written informed consent before any surgery, minimally invasive procedure, anesthesia, transfusion of blood and blood products, or any other medical procedures that require your written consent after receiving all information that you may need. The information received must include the procedure benefits, available alternatives, and all possible risks.
• To provide a written consent or refuse when asked to participate in medical research. You also have the right to end your participation at any time for any reason without the quality of the medical services provided to you compromised.
• To request information about your physician’s scope of practice and license. An identification badge shall be worn by all Mubadala Health’s caregivers during their working hours.
• To be informed of available resources for resolving disputes, grievances, conflicts, and ethical issues.
  Email us: wevaluefeedback@mubadalahealth.ae
  Call our Patient Experience Office: 80057
  If you fail to receive a response within 3 business days, you may escalate by emailing Mubadala Health: patientsupport@mubadalahealth.ae, or by contacting the Dubai Health Authority (DHA) by phone (800 342).

Patient Responsibilities

• To provide correct and complete information about your past and current medical history.
• To bring your current medications with you so that they may be reviewed.
• To report changes in your condition and report any concerns in your care.
• To follow the treatment plan recommended by the healthcare team and to ask questions when you do not understand information or instructions regarding this plan.
• To provide your signed General Consent for treatment upon your visit when applicable.
• To provide your signed informed consent before any minor surgery, anesthesia or any other procedures that entail your written consent; after receiving all information that you may need. This must include the procedure benefits, available alternatives, and all possible risks (if any).
• To accept responsibility for your actions if you refuse treatment or do not follow the health care provider’s instructions.
• To provide at least 48 hours’ notice if you cannot attend your appointment.
• To arrive on time for your scheduled appointments. If you arrive more than 15 minutes late, we may reschedule your appointment.
• To bring your insurance card or provide us with insurance information each time you visit.
• To bring a valid (e.g., Emirates ID or Passport) patient identification document with you every time you visit.
• To pay for services rendered promptly.
• To respect the priority given to emergency cases.
• To follow the treating doctor’s instructions.
• To adhere to Mubadala Health’s rules and regulations including but not limited to; no-smoking policy, maintaining the cleanliness of our facility, hand hygiene etc. and accept that these are for patients and visitors’ wellbeing.
• To be courteous to staff and show respect and consideration for others.
• To refrain from using abusive language and/or display unsocial behavior to other patients, visitors, or staff.
• To avoid bringing valuables personal belongings to your visit. Mubadala Health will not be held responsible for damage or loss of such belongings.
• To give requested samples and attend medical check-ups and/or your appointment on time.